We don’t have tech problems in the Caribbean – we have people problems.
From leadership all the way down, the real obstacle to digital transformation isn't a lack of technology but the resistance to change.
Companies believe adopting artificial intelligence (AI) or any digital tool is just a tech upgrade. But transformation only happens when people, processes and technology all evolve together.
If even one of these elements remains unchanged, what you get isn’t transformation – it’s friction. And, friction leads to failure.
AI is the latest buzzword in boardrooms, but companies keep making the same mistakes when implementing it.
AI adoption isn’t about the tool, it’s about behaviour. If the human element is not addressed, no AI model, no budget and no IT rollout will succeed.
Here are five brutal truths about AI adoption that no one tells you.
1. Fear kills adoption
Employees don’t resist AI because they don’t understand the technology, they resist it because they fear what it means for them.
AI exposes weaknesses, automates tasks they once controlled and threatens job security. This isn’t a technology issue, it’s a human psychology issue.
If leadership ignores this fear, employees will quietly sabotage AI adoption.
They will find reasons why "it doesn’t work for us," avoid using it or create unnecessary friction just to slow it down.
Solution: Address their concerns head-on. Show employees how AI can enhance their work rather than replace them.
Proactively communicate how AI will be used, what roles will change (if any) and where new opportunities lie.
2. Leaders who don’t use AI won’t drive adoption
If leadership treats AI as an "IT thing," it will fail.
The moment executives push AI initiatives without personally using AI in their own workflow, employees will see it for what it is – corporate lip service.
Employees follow what leaders do, not what they say. If the leadership team still runs on outdated processes, there is no reason to expect the workforce to embrace AI.
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Solution: AI adoption has to start at the top. Leaders must integrate AI into their own tasks first – whether it’s using AI for decision-making, summarising reports or automating workflows.
When leadership actively uses AI, employees are far more likely to follow.
3. AI reduce friction on day one
AI that adds complexity instead of removing it will be abandoned immediately.
Employees do not care about long-term potential if AI makes their jobs harder in the short term.
If it requires six months of integration before it "pays off," adoption will fail.
The fastest way to kill AI adoption is to introduce tools that disrupt existing workflows without clear, immediate benefits.
Solution: AI must work within current tasks from the beginning.
Start with small, easy wins – AI that helps employees complete repetitive tasks faster, makes reporting easier or enhances their efficiency.
Once they see value, they will be more op
