In late 2022, PSE voluntarily agreed to only disconnect customers with past-due bills over $1,000 and not threaten disconnection to customers it knows are low-income. This arrangement was to continue until the Commission completed its open Credit and Collection Rulemaking docket. However, in August of 2023, PSE brought this new request to the WUTC, a request that has received opposition from some anti-poverty and environmental justice groups.