With a general downturn in business as the COVID-19 pandemic grips the global economy, KingAlarm boss John Azar is urging business operators to use the slow period to critically analyse their operations and retool to rebound when the recovery begins.

He suggested that business operators take a deeper look at internal processes, product lines and the customer-service experience, as well as their monthly recurring expenditure, emphasising that those who take the time to reflect and adapt are likely to fare better in the crisis.

Noting the crippling nature of the virus, Azar said it was important for the country to strike the right – although delicate – balance between managing the current health crisis and the accompanying economic tsunami.

Azar said that like many businesses, KingAlarm has been affected by the pandemic.

Aside from trying to keep KingAlarm afloat, Azar disclosed that he takes time for self-care to cope with the added stress associated with the pandemic.