BLACK VOICE NEWS — Le Ondra Clark-Harvey, Executive Director of the California Council of Community Behavioral Health Agencies, explained that call centers have 98% effectiveness in “ameliorating the concerns that so many Californians have.” “For that other 2 to 3%, they are then transferred to the next level of help. So whether that be outpatient treatment, hospitalization, maybe most mobile crises, if a county has a mobile crisis unit, etc,” Clark-Harvey said.

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